Privacy Policy & HIPAA Notice
How we collect, use, and protect your personal and health information at OB1 Medical Equipment.
Effective Date: April 1, 2026
Overview
OB1 Medical Equipment ("OB1," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or use our services.
We are also required by federal law to maintain the privacy of your Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This combined Privacy Policy and HIPAA Notice describes our practices.
By using our website or services, you acknowledge that you have read and understood this policy.
Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and mailing address
- Billing and shipping information
- Payment information (processed securely through Shopify Payments)
- Order history and purchase preferences
- Account credentials if you create an account
- Communication records when you contact us
Protected Health Information (PHI)
- Medical equipment prescriptions and orders
- Insurance information including Medicare and Medicaid details
- Diagnosis information when relevant to equipment selection
- Healthcare provider information
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide equipment delivery, setup, and training
- Process insurance claims and billing
- Communicate with you about your orders and services
- Provide customer support and respond to inquiries
- Send order confirmations, shipping notifications, and updates
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud
- Send marketing communications (only with your consent)
HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
OB1 Medical Equipment is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect your PHI.
Permitted Uses and Disclosures of PHI
We may use and disclose your Protected Health Information for the following purposes without your specific authorization:
Treatment
To provide medical equipment, coordinate care with your healthcare providers, and deliver services related to your treatment.
Payment
To bill you, your insurance company, Medicare, Medicaid, or other third-party payers for products and services received.
Healthcare Operations
To support business activities including quality assessment, staff training, accreditation, certification, licensing, and credentialing.
Required by Law
When disclosure is required by federal, state, or local law, including for public health activities, law enforcement purposes, or judicial proceedings.
Any other uses or disclosures of your PHI will require your written authorization. You may revoke an authorization at any time by submitting a written request to our Privacy Officer.
Your Privacy Rights
Under HIPAA and other privacy laws, you have the following rights regarding your information:
- Right to access — Request copies of your medical records and personal information
- Right to amend — Request corrections to inaccurate information
- Right to an accounting of disclosures — Request a list of when your PHI has been shared
- Right to request restrictions — Request limits on how your information is used or shared
- Right to confidential communications — Request that we contact you in a specific way
- Right to a paper copy — Request a paper copy of this notice at any time
- Right to file a complaint — File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated
- Right to opt out — Opt out of marketing communications at any time
To exercise any of these rights, please contact our Privacy Officer using the contact information below.
Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure servers and PCI-compliant payment processing
- Regular security assessments and updates
- Staff training on privacy and security practices
- Access controls limiting who can view sensitive information
Despite these measures, no system is completely secure. We cannot guarantee absolute security of your information transmitted to or from our website.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can remove it.
Changes to This Policy
We reserve the right to update this Privacy Policy and HIPAA Notice from time to time. Changes will be effective immediately upon posting to our website. The "Effective Date" at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, our HIPAA practices, or wish to exercise your privacy rights, please contact our Privacy Officer:
OB1 Medical Equipment
Privacy Officer
2183 N Pleasant Ave Ste A
Fresno, CA 93705
Phone: (833) 849-2575
Email: info@ob1med.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM
To file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights, visit: www.hhs.gov/ocr/
