Return Policy

Effective Date: April 1, 2026

Overview

OB1 Medical Equipment wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a return window for eligible items. This policy outlines the terms, conditions, and process for returning products purchased from OB1 Medical Equipment.

By making a purchase, you agree to the terms outlined in this Return Policy.

Return Window

Eligible items may be returned within fifteen (15) days from the date of delivery. Returns initiated outside this window will not be accepted unless required by law or covered under a separate warranty.

The return window begins on the date of delivery as recorded by the shipping carrier or, for local deliveries, the date confirmed by our delivery team.

Eligibility Requirements

To be eligible for a return, items must meet all of the following conditions:

• Item must be in original, unused condition
• Item must include all original packaging, accessories, manuals, and documentation
• Item must not show signs of use, wear, or damage
• Order must total $199 or more (return policy applies to qualifying purchases)
• Return must be initiated within the 15-day return window
• Customer must obtain a Return Authorization Number before shipping the item back

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned once opened, used, or removed from sealed packaging:

• Mattresses and mattress overlays
• Cushions and pressure-relief surfaces
• Personal hygiene products
• Wound care supplies and dressings
• Catheters and urological supplies
• Items used with bodily fluids
• Oxygen masks, nasal cannulas, and breathing accessories
• CPAP supplies including masks, hoses, and filters
• Custom or special-order items
• Prescription-only items and devices
• Items marked as "Final Sale" at the time of purchase
• Sanitized rental equipment after the rental period

If you have questions about whether a specific item is returnable, please contact us before placing your order.

Return Process

To initiate a return, follow these steps:

1. Contact us within 15 days of delivery by calling (800) 311-6209 or emailing info@ob1med.com.
2. Provide details including your order number, the item(s) you wish to return, and the reason for return.
3. Receive authorization — our team will issue you a Return Authorization Number (RAN) and provide return instructions.
4. Package the item securely in its original packaging with all accessories and documentation. Write the RAN clearly on the outside of the package.
5. Ship or schedule pickup — for non-local customers, ship the item to our return address using a trackable shipping method. For local customers, we can arrange pickup at our discretion.
6. Inspection and refund — once we receive and inspect the returned item, we will process your refund within 5-7 business days.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days.

Please note:

• Original shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• A restocking fee of up to 15% may apply to returned equipment
• Items showing signs of use or missing components may receive a partial refund or be rejected
• Refunds may take additional time to appear on your statement depending on your bank or card issuer

Exchanges

If you received an item that does not meet your needs, we may be able to facilitate an exchange for a different size, model, or product. Exchanges are subject to product availability and the same eligibility requirements as returns.

Please contact us before sending an item back if you would like to exchange it. Our team will help find the right product for your needs.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will work quickly to resolve the issue at no cost to you. Please:

• Take photos of the damaged item and packaging
• Save all original packaging materials
• Contact us immediately at (800) 311-6209
• Do not discard or return the item until we have provided instructions

Damaged or defective items are not subject to the standard return policy and will be replaced or refunded at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged or defective
• The wrong item was shipped due to our error
• The item is being returned under warranty

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. OB1 Medical Equipment is not responsible for items lost or damaged during return shipping.

Contact Us

For return inquiries, please contact us: