Frequently Asked Questions

We carry a wide range of medical equipment including mobility aids (wheelchairs, walkers, rollators, canes, crutches), hospital beds and accessories, respiratory care equipment (oxygen concentrators, nebulizers, CPAP/BiPAP accessories), bathroom safety products, wound care supplies, orthopedic bracing, diagnostic tools, and clinical furniture.

Both new and refurbished (technician-certified) options are available across most categories.

Yes — we specialize in quality refurbished medical equipment. Every refurbished item goes through a thorough multi-point inspection and is certified by our qualified technicians before it leaves our facility. This includes cleaning, testing, part replacement where needed, and functional verification.

Refurbished equipment meets the same safety and performance standards as new equipment at a fraction of the cost.

Absolutely. Call us at (833) 849-2575 or email info@ob1med.com and our team will help you place your order, check availability, and arrange delivery. We're happy to walk you through all your options.

Yes. We have a dedicated B2B program for medical practices, hospitals, nursing homes, assisted living facilities, and home health agencies. Contact us at info@ob1med.com or visit our B2B Customers page to request a wholesale account and pricing.

Most items we sell are available over the counter without a prescription. However, certain regulated devices (such as CPAP machines, hospital beds billed to insurance, or powered mobility devices) may require a prescription from your doctor — especially if you plan to file with insurance or Medicare. Contact us and we can advise based on the specific item.

Yes — we offer same-week local delivery across Fresno and the Central Valley. Contact us to confirm your delivery area and schedule a time that works for you.

Yes. Our team delivers and sets up equipment in your home or clinic. For items like hospital beds, patient lifts, and oxygen concentrators, we handle full assembly, positioning, and a brief walkthrough so you or your caregiver know how to operate everything safely.

Delivery is free on orders over $199. For smaller orders, a delivery fee may apply depending on your location. Shipping rates are shown at checkout. Call us for local delivery quotes.

Local deliveries are typically scheduled within 2–5 business days. Shipped orders typically arrive within 5–7 business days depending on your location and the item. Large or heavy items (hospital beds, lifts) may have longer lead times. We'll confirm an estimated delivery date when your order is confirmed.

Yes. We offer weekly and monthly rental rates on hospital beds, wheelchairs, patient lifts, oxygen concentrators, and more. Rentals include delivery, setup, and pickup. Visit our Rentals page to request a quote.

Our minimum rental period is one week. We also offer monthly and long-term rates which provide better value for extended recovery or care periods.

If rental equipment malfunctions through no fault of the user, we will repair or replace it at no charge. Simply contact us immediately and we'll arrange a solution — usually within 24–48 hours.

Yes — we offer rent-to-own arrangements on many items. Contact us to discuss converting your rental to a purchase and we'll apply a portion of your rental payments toward the purchase price.

Yes. Our certified technicians repair wheelchairs, power chairs, mobility scooters, hospital beds, patient lifts, oxygen concentrators, nebulizers, and more. We use OEM and quality-certified parts and provide a written estimate before any work begins.

Visit our Services & Repairs page and fill out the repair quote form, or call us at (833) 849-2575. Describe the equipment and the issue and we'll arrange an assessment within 24 hours.

Yes — for large or heavy equipment we offer pickup and drop-off service within our local service area. For smaller items, you can bring them to us directly. Contact us and we'll arrange the most convenient option.

We provide free diagnostic assessments for most equipment. A written repair quote is provided before any work is authorized. No surprises — you approve the cost before we begin.

Yes, we work with most major insurance providers. Coverage depends on your specific plan and the equipment needed. Contact us with your insurance information and we can help verify coverage before your purchase.

Medicare Part B covers Durable Medical Equipment (DME) that is medically necessary and prescribed by a doctor. Covered items often include wheelchairs, hospital beds, oxygen equipment, walkers, and more. Medicare typically covers 80% of the approved amount after your deductible. Contact us and we'll help navigate the process.

Typically you'll need a doctor's prescription or Certificate of Medical Necessity, your insurance card information, and your diagnosis codes. We can assist with the paperwork — contact us at info@ob1med.com for guidance.

We accept returns within 15 days of delivery on qualifying orders over $199. Items must be in original condition and packaging. Certain hygiene-sensitive items (commodes, cushions, opened wound care products) cannot be returned for safety reasons. See our full Return Policy.

Email info@ob1med.com or call (833) 849-2575 with your order number and reason for return. We'll issue a return authorization and arrange pickup or return shipping instructions.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

Yes. New equipment typically comes with the manufacturer's warranty. Refurbished equipment carries a 90-day OB1 technician warranty covering defects and functional failures. Repaired equipment is covered by a 90-day repair warranty on the specific work performed.

Our warranty covers manufacturing defects and functional failures under normal use. It does not cover damage caused by misuse, accidental damage, unauthorized modifications, or normal wear and tear (such as tires, upholstery, or batteries after normal use cycles). See our full Warranty & Repair Policy for complete details.

Contact us at (833) 849-2575 or info@ob1med.com with your order number and a description of the issue. We'll assess the claim and arrange repair, replacement, or refund within the warranty terms — at no cost to you.